Worldwide ambassadors of the GROB GROUP
Within the GROB GROUP, service starts with the planning and coordination of the machine installation and therefore with the support for the start of production. It ranges from coordinated training services, consultation for use optimization and system overhauling through to assistance in the event of machine malfunctions in the production process. And this applies equally to all deliveries from the four production plants in Bluffton (USA), São Paulo (Brazil), Dalian (PR China) and Mindelheim (Germany) as on all five continents of this world.
The GROB services package not only comprises status analyses but also consultation offers through to the optimization of energy efficiency and the improvement of the overall system efficiency. All over the world, a team of express service technicians is available 360 days a year and 24 hours a day, who can be ready to be sent on their way within an hour if needs be.
GROB customers get to know their service manager right from the installation of the machine. He coordinates the machine installation and knows all about the special requirements of each customer, due to his constant contact with them. He knows any planned changes in the production process and coordinates the corresponding customer requirements with the service departments.
In spindle repair centers that have been set up worldwide, the heart of the machines, the motor spindles can be overhauled by GROB specialists in close proximity to the customer. The availability of spare components is optimized in direct coordination with the customer prior to an emergency in order to guarantee safe and fast spare parts supply.