GROB service in the conventional machining range differs significantly from the service in the e-mobility range. To ensure the highest long-term electromobility systems availability and productivity with suitable accompanying product services and the GROB spare parts service, it must be taken into account that both maintenance as well as operation of the systems is new to most customers. Optimized planning and early development of inventory concepts for the best possible spare parts supply is therefore increasingly important.
A new tool, the GROB Recommended Inventory, was developed for this, which handles stocking of critical spare parts based on GROB spare and wear parts lists to ensure production. The "New Technologies" task force, tasked with sustainable support over the entire product life cycle, has also been developed further. To live up to all of these requirements, a number of new jobs such as Electrical Commissioning Agent, Service Technician, Training Consultant, PLC Programmer and Technical Consultant have been established for the electromobility range of services.
Increased service portfolio in the machining range
In the universal machining range, GROB has worked extensively on service agreements to further enhance customer relations, among other things. The focus here has been and is still on GROB production safety, consisting of the Service Agreement (preventive maintenance) and the Service Level Agreement (reactive maintenance). Additionally, overhauls and retrofits are becoming increasingly popular for systems engineering due to the over 10,000 GROB machines installed world-wide.
These are all topics that have been affected by the coronavirus pandemic, with remote customer service operations instead of face-to-face ones. Digitalization has also become increasingly noteworthy in the product portfolio, in particular in the Customer Training and Remote Support areas. The Prinzbox system has recently been introduced for this reason, with which customers can watch training sessions virtually and from multiple perspectives. The E-learning platform adds interactive modules for flexible training.
GROB Service presentation at the in-house exhibition
Our Service department will be represented at this year's in-house exhibition with an extensive and interactive exhibition stand, customer training machines and a daily Service presentation. Among other things, current products will be presented, such as service agreements for consistently high productivity, or solutions for avoiding long supply and repair times by stocking spare parts.
"We are of course happy to be able to personally interact with our customers after this two-year exhibition pause due to corona," says GROB Service Director Martin Schilling, seeing another important advantage to the exhibition. "Because every customer has their own challenges due to their industry and their systems, from ensuring the availability of spare parts to the increasing pressure to automate production. And we support our customers in this."